A hard copy of this policy is also available on request.
The type of personal information collected:
Helly Barnes – Professional Coach currently collect and process the following information:
Personal identity data - Title, name(s), marital status, date of birth, gender.
Contact data – billing address, email address, telephone numbers.
Financial data – bank account and payment card details.
Transaction data – payments made between us.
Technical data – website collection data – browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on devices you use to access this website.
Profile data – may include your interests, preferences, feedback and survey responses.
Marketing and communications data – marketing communication preferences.
Sensitive data – may include race, sexual orientation, health status.
How your personal information is collected:
Most of the personal information collected is provided directly by you for one of the following reasons:
Ordering a coaching service so that a contract can be established
Subscribing to the website or publications
Requesting marketing products or resources be sent to you
Entering a survey or prize draw
How your data is used:
Your personal data will only be used when legally permitted.
Data is collected to enable Helly Barnes – Professional Coach to undertake business activities which include:
Marketing and information
Application forms and other forms and contracts to establish a coaching relationship with you
Surveys and evaluations of the services provided
Your information will not be shared with other organisations or individuals unless it has been discussed with you first, serves a beneficial purpose to yourself and you have consented.
Under the General Data Protection Regulation (GDPR), the lawful bases I rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Helly Barnes;
(b) I have a contractual obligation within the contract established with you to provide a coaching service.
(c) There is a legitimate interest.
Where you opt out of receiving marketing communications, this will not apply to personal data provided as a result of a service purchase, established contract or other transactions.
How your personal information is stored:
Your information is securely stored electronically through the website and a secure and private database.
I have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where I am legally required to do so.
Very few paper records are kept but if hard copies are necessary, they are securely stored and only I (Helen Barnes) have access.
Your personal data will only be retained for as long as necessary to fulfil the purposes it wascollected for, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which I process your personal data and whether I can achieve those purposes through other means, and the applicable legal requirements.
By law, it is necessary to keep basic information about customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask for your data to be deleted, as per above.
In some circumstances, your data may be anonymised (so that it can no longer be associated with you) for research or statistical purposes in which case it may be used indefinitely without further notice to you.
Your data protection rights:
Under data protection law, you have rights including:
Your right of access - You have the right to ask for copies of your personal information.
Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.
Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights as listed above. If you make a request, I have one month to respond to you.
Please contact firstname.lastname@example.org if you wish to make a request.
How to complain
If you have any concerns about the use of your personal information, you can make a complaint by emailing email@example.com or by using the Contact page on this website.
You can also complain to the ICO if you are unhappy with how I have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
The information contained in this website is for general information purposes only. The information is provided by Helly Barnes - Professional Coach and while I endeavour to keep the information up to date and correct, I make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will I be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Helly Barnes - Professional Coach. I have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Helly Barnes takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond her control.